Was it something I said? – Using measures to monitor progress and process, and ensure the client is getting what they came for.

Our third CPD event in the Professional Issues Spotlight Series was presented by Barry McInnes and held in conjunction with Onlinevents. This event was held online on 15th March 2023.

Success in therapy can be elusive, and failure all too evident. When therapy isn’t working for clients, sometimes they’ll offer excuses to let us down gently. Sometimes, they’ll just not attend, and we’re left with an empty chair. Sometimes (mercifully rare) they’ll complain, either to us or to a professional body. In this context, measures may be one way we can help maximise the likelihood of a successful outcome and minimise the likelihood of a complaint.

Complaints! The role of supervision – Jo Birch

“Complaints! The role of supervision” is the second CPD event in our Professional Issues Spotlight Series held in conjunction with Onlinevents. This event was held on 21st September 2022. Jo Birch explores the role of supervision and reflective practice in better equipping ourselves to manage any situation in which a person (or people) experiences a discord between what they expected and what they received from our services.