Free online CPD Event – Was it something I said? with Barry McInnes

18:00 to 20:00 Wednesday 15th March 2023

Success in therapy can be elusive, and failure all too evident. When therapy isn’t working for clients, sometimes they’ll offer excuses to let us down gently. Sometimes, they’ll just not attend, and we’re left with an empty chair. Sometimes (mercifully rare) they’ll complain, either to us or to a professional body. In this context, measures may be one way we can help maximise the likelihood of a successful outcome and minimise the likelihood of a complaint.

Research has demonstrated three things that should make us all a little humble about our therapeutic impact.

  1. We’re as likely as any profession to have an over-inflated sense of our professional ability and impact.
  2. We struggle early on to predict which clients are likely to drop out.
  3. Therapists with higher levels of professional humility get better outcomes.

The measures used in therapy include measures of outcome (e.g. CORE, GAD-7, ORS), measures of process (e.g. SRS, HAQ) and goal-based measures. This workshop will explore how we can use such measures to support our therapeutic instincts and help ensure (at best) that our work is giving clients all they’ve come for, that we minimise dropout, and reduce the likelihood (at worst) of a complaint.

It will take a pragmatic approach to using measures as a form of feedback on the progress and process of therapy. Presenter and participant perspectives and experiences will be explored, as well as the most current evidence for the impact of feedback measures on therapy outcome and process.

This FREE online CPD event for is for PPS members. To get your ticket, please visit