Posted on: Friday, 15th January 2021

Managing Complaints, Key Learning

The Psychologist Protection Society (PPS) is the only talking therapy defence organisation run by therapists for therapists. Using over 45 years’ experience of supporting members dealing with complaints brought against them, this presentation outlined the key issues facing therapists & detailed key areas you need to consider in your developing practice.
Posted on: Friday, 15th January 2021

By Shane Buckeridge and Ewan Murray

Event Details

On Friday 25th March 2022 The Psychologists Protection Society invited  PPS Ambassador Shane Buckeridge and PPS Customer Care Manager Ewan Murray to speak on the topic “Managing Complaints, Key Learning”. This session was part of The Psychologists Protection Society’s 2021 Annual General Meeting and was held online.

Session Outline

Using over 45 years’ experience of supporting members dealing with complaints brought against them, this presentation will outline the  issues facing therapists & will detail key areas you need to consider in your developing practice. The presentation aimed to be a mixture of information sharing and interactive case study material to help consider your practice. The event proved very popular, with over 130 therapists joining in to this live online event. Two videos of the sessions have now been produced.

Speaker Notes

Shane Buckeridge and Ewan Murray have kindly provided notes for this presentation Please CLICK HERE to download a copy.

CPD Certificate

Once you have watched the video, PPS members can CLICK HERE to request a PDF CPD certificate by email.  Non-members can CLICK HERE to find out more about PPS.

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